Business phone systems play an important part in modern-day business and should provide far more than just calling ability. Discover how our systems can help you improve your business.

• Wide range of business phones, VoIP phone service, sales and service CRM, team collaboration, business analytics, surveys and chat software available all in one platform

• Nationwide 100% US based support – NJ Headquarters 

• Featuring Nextiva, Vonage, Ring Central, Avaya, and Mitel 


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Some of our clients

How our phone systems work

Here at Phone Connection, we combine leading products with a suite of business improving software and NJ wide installation and support to provide an all-encompassing phone system package. The phones we offer include HiHi, the industry leading VoIP phone, as well as Handsets from Vonage and Yealink, DECT handsets from Samsung and headsets from Sennheiser and Plantronics. Read through the rest of this section to find out more about how we put all of this together to create the right phone system for your business.

No business system would be complete without the right devices, so you’ll be pleased to know we offer a wide selection of phones and accessories to suit the way you work. The industry leading HiHi device is the centre piece, with video calling as standard, but we also have a range of dect handsets, headsets, mobiles and tablets for you to choose from.

As our Phone Systems are VoIP based, you’ll be able to enjoy the enhanced suite of software such as the improved Voicemail application, improved call recording and call reporting. At the same time, you’ll be able to utilise video calling, which helps you create a more personal relationship with your business partners.

Our installation process ensures you can get the most from your system from day one. Alongside installing the system itself, our engineers deliver thorough training to you and your team so that you know how to use your phone system. They’ll be happy to answer any questions you may have throughout the process.

Once your phone system is installed you’ll be supported by our NJ-based team. At our head office in Tinton Falls, we’re able to resolve over 75% of support related issues, but if you need someone to visit your office, we have engineers located across NJ so that they can reach you more quickly.

The benefits of our business phone system

Flexible Packages

Our business phone systems have no fixed price. Our packages are completely tailored to your company, so you’ll never pay more for services you simply don’t need. The price you pay will depend on factors such as the number of extensions needed, additional equipment and software and any other options you may choose.

Helpful Software

There’s more to a fantastic, leading business phone system than a high-spec handset. Our software is designed to revolutionise your working life, helping you to impress clients and improve the day-to-day for your staff. From call recording to computer technology integration, we can create the perfect software package for you.

Nationwide Support

If you ever need to ask us a question you’ll come through to our call center, based at our head office in NJ. While that team answers the vast majority of inquiries, if you need a site visit, you’ll meet one of our team of nationwide engineers, all of whom are highly experienced in installing and maintaining our range of business phone systems.

Included services


Which products are right for you?

At Phone Connection, we offer a range of products for a reason. Depending on the size and needs of your business, certain business phone systems will suit you better than others.

Phone System
Call Reporting
Call Recording

Phone System
Call Reporting
Call Recording
On Hold Marketing
Computer Telephony Integration
Business Mobiles

Phone System
Call Reporting
Call Recording
On Hold Marketing
Computer Telephony Integration
Business Mobiles
Dedicated Leaded Lines
24/7 Support
Cordless Phones

Things to consider when looking at a new phone system

Whether this is your first time investing in a business phone system or you’re upgrading from an older system, it’s important to spend some time thinking about what your telecommunication needs really are.
Is VoIP right for you?
Do you require call reporting and call management software?
Would you benefit from video calling?

If your office suffers from low broadband speeds, you might not be able to fully utilise our VoIP or our business phone systems to their full potential. Instead, you may prefer to browse our business phone range.

Managing a busy office? You may be interested in our business-improving software.

Our phone systems help you to see more of what’s really being said via video calls. It’s fantastic for improving client relationships.


Modern business phones increasingly run across internet connections, hence the acronym VoIP (Voice over Internet Protocol). Whereas traditional systems needed an onsite PBX, this function is now performed remotely, which is what is meant by a “cloud-based” system. Cloud based systems offer businesses easily scalability options and tend to be cheaper than their traditional counterparts.

The cost of a new business phone system will depend entirely on what you’re looking for. At Phone Connection, we’re able to use the savings we make in areas like broadband, mobiles, calls and lines to fund a new business phone system, meaning you can get this system at little to no extra cost than what you’re paying at the moment.

You should expect your business phone system to last up to a decade. As with changes in the mobile industry however, business phones to tend to see technology upgrades every year or two which can be taken advantage of with any reputable supplier.

It is highly advisable for businesses to have a landline as this presents a greater number of possibilities for communication than a mobile connection. For example software like computer integration, call recording and call reporting would all possible with a landline but not on mobile.

The cost of a phone system for a small business would depend on what features you were looking for. Providers can often utilise wholesale rates and other savings to fund or partially fund a new feature-rich phone system.

If you’re looking for a temporary redirect, you can do this on your phone device. If you’re looking for a longer term solution, we can activate account wide call forwarding to send your main number to a mobile phone or even a group of mobile phones.

Alongside an easy-to-use phone system, it’s worth getting a phone system that comes with additional features. Software such as integration with your computers, call recording (so that you can listen back to each call) and call reporting (which lets you see any calls you missed) can all have positive impacts on small businesses in particular.
Due to the need for on-site equipment, you will often find that a PBX system is more expensive than its cloud-based counterpart. The exact cost will depend on the number of handsets you need and whether you require any additional software.
Depending on the setup of your system, yes. If your phone system is on a separate line to your broadband, then it will be possible for you to remove a landline and keep your internet. If you are planning to use voice services over your internet connection, it can be advisable to have separate connections for your internet and phone use.
Our customers prefer a feature rich VoIP phone system, with it’s ability to hold video calls, over other systems. The system also comes with video support as standard, meaning that you can see us whenever you call in so that we can explain how best to resolve any issues you may have with your phone system.
It can vary from provider to provider, but we usually complete number ports within 10 working days.
The effectiveness of high-speed internet means that many businesses do not need separate phone lines for their business. That being said, if you’re looking to make calls alongside other internet activity, a dedicated line for your communications is advisable.
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Phone Connection

Your New Jersey source for VoIP, cloud-based business phone systems.

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(800) 870-7230