Business phone and office systems FAQs.
Commonly asked questions around business phone systems as well as phone based office software systems, answered here.
How do business phone systems work?
Modern business phones increasingly run across internet connections, hence the acronym VoIP (Voice over Internet Protocol). Whereas traditional systems needed an onsite PBX, this function is now performed remotely, which is what is meant by a “cloud-based” system. Cloud based systems offer businesses easily scalability options and tend to be cheaper than their traditional counterparts.
How much does a new business phone system cost?
The cost of a new business phone system will depend entirely on what you’re looking for. At Phone Connection, we’re able to use the savings we make in areas like broadband, mobiles, calls and lines to fund a new business phone system, meaning you can get this system at little to no extra cost than what you’re paying at the moment.
Does a business need a landline?
It is highly advisable for businesses to have a landline as this presents a greater number of possibilities for communication than a mobile connection. For example software like computer integration, call recording and call reporting would all possible with a landline but not on mobile.
How do I transfer a landline number to my mobile phone?
If you’re looking for a temporary redirect, you can do this on your phone device. If you’re looking for a longer term solution, we can activate account wide call forwarding to send your main number to a mobile phone or even a group of mobile phones.
What is the best phone service for a small business?
Alongside an easy-to-use phone system, it’s worth getting a phone system that comes with additional features. Software such as integration with your computers, call recording (so that you can listen back to each call) and call reporting (which lets you see any calls you missed) can all have positive impacts on small businesses in particular.
Can you get rid of a landline and keep your internet?
Depending on the setup of your system, yes. If your phone system is on a separate line to your broadband, then it will be possible for you to remove a landline and keep your internet. If you are planning to use voice services over your internet connection, it can be advisable to have separate connections for your internet and phone use.
What is the best VoIP service?
Our customers prefer a feature rich VoIP phone system, with it’s ability to hold video calls, over other systems. The system also comes with video support as standard, meaning that you can see us whenever you call in so that we can explain how best to resolve any issues you may have with your phone system.